Lauterbach Launches New Help Desk
Knowledge Base, Technical News and Sophisticated Support Request Handling Improve Everyday Work of Embedded Developers
Hoehenkirchen-Siegertsbrunn, 19/10/2022 - Lauterbach, the leading manufacturer of microprocessor development tools, has launched a new web-based technical help desk specifically designed to improve the daily work of embedded developers.
A new advanced ticket system serving customer support requests enables developers to view the current status of the ticket processing including full history at any time. Engineers can be automatically notified by e-mail that their requests have been answered.
In a further improved knowledge base providing a comprehensive FAQ area as well as video tutorials, solutions to the most common development questions for all microarchitectures supported by Lauterbach products are accessible. The Tips & Tricks news section contains numerous technical news of general interest. In both sections developers can be automatically notified by e-mail when new articles of interest to them are published.
A search function across Lauterbach's entire support website gives engineers quick and targeted access to specific questions. Important technical documents and reference cards are available for download.
"In addition to first-class tools and first-class software, developers also need first-class support, which we have been committed to since the company was founded," explains Khaled Jmal, head of Lauterbach’s global support center. "Our new support website will help to deliver even faster and better product support to our customers, to help making daily work of developers easier and more productive."
Lauterbach’s new support website can be reached as of now at https://support.lauterbach.com/. Data from registered users will be processed in accordance with the European General Data Protection Regulation GDPR and will not be passed on to third parties. About Lauterbach GmbH Lauterbach is the leading manufacturer of cutting edge development tools for embedded systems with more than 40 years of experience. It is an international, well-established company, serving customers all over the world, partnering with all semiconductor manufacturers and growing steadily. At the headquarters in Hoehenkirchen, near Munich, the engineering team develops and produces highly proficient and specialized, easy-to-use Development Tools under the brand TRACE32®. Branch offices in United Kingdom, Italy, France, Tunisia, on the East and West coasts of the United States, Japan and China and highly qualified sales as well as support engineers in many other countries make Lauterbach’s full product range available worldwide.