Each TRACE32 system includes a 1 year software and a 3 years hardware warranty. The customer will get within this period free software updates and a free repair of TRACE32 hardware.
TRACE32 Software Warranty
Each TRACE32 software includes 1 year of free software maintenance.
Software maintenance can be renewed at any time by a software maintenance contract. Such a contract is licensed to one TRACE32 system respectively one SCU32 and valid for one year. The price is independent of the configuration of the TRACE32 system and determined by the current TRACE32 price-list.
If software maintenance shall be renewed after software warranty or a software maintenance contract has expired, an additional discontinuity fee for each year or part of a year without software maintenance has to be charged. The fee is determined by the current TRACE32 price-list.
Fixing Software Bugs
If a software bug is reported by a customer with a valid software maintenance contract or during the software warranty, Lauterbach will fix the bug in a reasonable time or propose how to evade the problem.
Free software updates are made available on request of the customers, if a valid software maintenance contract exists. On two fixed days during the year, the customer will receive automatically a free software update.
Updates of the manual because of substantial changes have to be purchased and are not included in the maintenance. Free updates on the on-line help (same content as the manuals) are available at any time, if a valid software contract exists.
TRACE32 Hardware Warranty
Each TRACE32 system includes 3 years of free hardware maintenance.
Fixing Hardware Bugs
If a hardware bug is reported by a customer for a TRACE32 system with a valid hardware maintenance during the hardware warranty, Lauterbach will fix the bug in a reasonable time or propose how to evade the problem.
Repair of damaged Hardware
Free repair of TRACE32 hardware is provided, if the hardware warranty has not yet expired and the hardware was not damaged because a fault of the customer. Free repair of TRACE32 hardware includes free parts and labor and the costs for the return shipment from Lauterbach to the customer. Hardware maintenance does not cover parts damaged due to normal wear and tear.
TRACE32 Technical Support
Lifetime Technical Support
Technical phone support is currently free for the typical lifetime of the tools.
Copyright © 2022 Lauterbach GmbH, Altlaufstr.40, 85635 Höhenkirchen-Siegertsbrunn, Germany
The information presented is intended to give overview information only.
Changes and technical enhancements or modifications can be made without notice. Report Errors
Last generated/modified: 06-Jun-2022