FAQs for Maintenance

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License Issue after Software Update

Ref: 0277
After installing a Software Update, TRACE32 complains about an invalid license and switches to demo mode.

TRACE32 checks your maintenance contract on every start.

If the end-date of your maintenance contract is older than the revision of your just installed TRACE32 software, TRACE32 switches to a limited demo mode.

The demo mode gives every user the opportunity to receive and test Software Updates. If a user decides to use the Software Update, he must purchase or renew the software maintenance contract.

  • When purchasing a debug cable or a software maintenance contract, you get free software updates for one year.
  • Lauterbach strongly recommends to make a backup copy of the TRACE32 installation directory before applying a software update.

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    No Maintenance Contract for AutoFocus-II

    Ref: 0337
    What kind of Maintenance Contract do I need for the AutoFocus-II Preprocessor?

    You do not need any Maintenance Contract for any Preprocessor. The Maintenance Contract for the CPU family you want to trace is already in your DebugCable.


    Several Maintenance Contracts for one DebugCable

    Ref: 0336
    Why do I need up to three maintenance contracts for one DebugCable?

    You require a maintenance contract for each Lauterbach debugging product inside your DebugCable. A DebugCable may contain the feature keys for up to three different CPU architectures. The debug support for one of these three independent CPU architectures is a separate debugging product.

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    Last generated/modified: 07-Aug-2018