Each TRACE32 system includes a 12 month software guarantee and
a 3 years hardware guarantee. The customer will get within this
period free software updates and a free repair of TRACE32 hardware.
TRACE32 Software Guarantee
Each TRACE32 software includes 12 month of free software maintenance.
Software maintenance can be renewed at any time by a software
maintenance contract. Such a contract is licensed to one TRACE32
system respectively one SCU32 and valid for one year. The price is
independent of the configuration of the TRACE32 system and determined
by the current TRACE32 price-list.
If software maintenance shall be renewed after software warranty
or a software maintenance contract has expired, an additional
discontinuity fee for each year or part of a year without software
maintenance has to be charged. The fee is determined by the current
Fixing Software Bugs
If a software bug is reported by a customer with a valid software
maintenance contract or during the software guarantee, Lauterbach
will fix the bug in a reasonable time or propose how to evade the
Free software updates are made available on request of the customers,
if a valid software maintenance contract exists. On two fixed days
during the year, the customer will receive automatically a free
Updates of the manual because of substantial changes have to be
purchased and are not included in the maintenance.
Free updates on the on-line help (same content as the manuals) are
available at any time, if a valid software contract exists.
TRACE32 Hardware Maintenance
Each TRACE32 system includes 36 month of free hardware maintenance.
Hardware maintenance can be renewed by a hardware maintenance
contract only if a valid contract still exists or if the hardware
guarantee has not yet expired. Such a contract is licensed to a
complete TRACE32 system and the additional personality modules and
is valid for one year. The price is 5 % of the current price for
the complete system and the additional personality modules of the
recent TRACE32 price-list.
Fixing Hardware Bugs
If a hardware bug is reported by a customer for a TRACE32 system
with a valid hardware maintenance contract or during the hardware
guarantee, Lauterbach will fix the bug in a reasonable time or
propose how to evade the problem.
Repair of damaged Hardware
Free repair of TRACE32 hardware is provided, if a valid hardware
maintenance contract exists or the hardware guarantee has not yet
expired and the hardware was not damaged because a fault of the
Free repair of TRACE32 hardware includes free parts and labor
and the costs for the return shipment from Lauterbach to the customer.
Hardware maintenance does not cover parts damaged due to normal
wear and tear.
TRACE32 Technical Support
Lifetime Technical Support
Technical Phone Support is free for the typical lifetime (about 5 to 10 years) of the tools.