Each TRACE32 system includes a 12 month software guarantee and a 3 years hardware guarantee. The customer will get within this period free software updates and a free repair of TRACE32 hardware.
Each TRACE32 software includes 12 month of free software maintenance.
Software maintenance can be renewed at any time by a software maintenance contract. Such a contract is licensed to one TRACE32 system respectively one SCU32 and valid for one year. The price is independent of the configuration of the TRACE32 system and determined by the current TRACE32 price-list.
If software maintenance shall be renewed after software warranty or a software maintenance contract has expired, an additional discontinuity fee for each year or part of a year without software maintenance has to be charged. The fee is determined by the current TRACE32 price-list.
Fixing Software Bugs
If a software bug is reported by a customer with a valid software maintenance contract or during the software guarantee, Lauterbach will fix the bug in a reasonable time or propose how to evade the problem.
Free software updates are made available on request of the customers, if a valid software maintenance contract exists. On two fixed days during the year, the customer will receive automatically a free software update.
Updates of the manual because of substantial changes have to be purchased and are not included in the maintenance. Free updates on the on-line help (same content as the manuals) are available at any time, if a valid software contract exists.
Each TRACE32 system includes 36 month of free hardware maintenance.
Hardware maintenance can be renewed by a hardware maintenance contract only if a valid contract still exists or if the hardware guarantee has not yet expired. Such a contract is licensed to a complete TRACE32 system and the additional personality modules and is valid for one year. The price is 5 % of the current price for the complete system and the additional personality modules of the recent TRACE32 price-list.
Fixing Hardware Bugs
If a hardware bug is reported by a customer for a TRACE32 system with a valid hardware maintenance contract or during the hardware guarantee, Lauterbach will fix the bug in a reasonable time or propose how to evade the problem.
Repair of damaged Hardware
Free repair of TRACE32 hardware is provided, if a valid hardware maintenance contract exists or the hardware guarantee has not yet expired and the hardware was not damaged because a fault of the customer. Free repair of TRACE32 hardware includes free parts and labor and the costs for the return shipment from Lauterbach to the customer. Hardware maintenance does not cover parts damaged due to normal wear and tear.
Lifetime Technical Support
Technical Phone Support is free for the typical lifetime (about 5 to 10 years) of the tools.
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The information presented is intended to give overview information only.
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Last generated/modified: 13-Dec-2016