FAQs for MAINTENANCE


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PDF document ( 19KB / 07-Sep-2016 )


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License Issue after Software Update

Ref: 0277
After installing a Software Update, TRACE32 complains about an invalid license and switches to demo mode.

TRACE32 checks your maintenance contract on every start.

If the end-date of your maintenance contract is older than the revision of your just installed TRACE32 software, TRACE32 switches to a limited demo mode.

The demo mode gives every user the opportunity to receive and test Software Updates. If a user decides to use the Software Update, he must purchase or renew the software maintenance contract.

Note:
  • When purchasing a debug cable or a software maintenance contract, you get free software updates for one year.
  • Lauterbach strongly recommends to make a backup copy of the TRACE32 installation directory before applying a software update.

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    No Maintenance Contract for AutoFocus-II

    Ref: 0337
    What kind of Maintenance Contract do I need for the AutoFocus-II Preprocessor?

    You do not need any Maintenance Contract for any Preprocessor. The Maintenance Contract for the CPU family you want to trace is already in your DebugCable.

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    Several Maintenance Contracts for one DebugCable

    Ref: 0336
    Why do I need up to three maintenance contracts for one DebugCable?

    You require a maintenance contract for each Lauterbach debugging product inside your DebugCable. A DebugCable may contain the feature keys for up to three different CPU architectures. The debug support for one of these three independent CPU architectures is a separate debugging product.




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    Last generated/modified: 22-Sep-2016